CertPanel offers multi-factor authentication using trusted third-party mobile apps, such as Google, Microsoft, Okta, and more. 

How to Setup Multi-Factor Authentication

Locate the My Account menu at the top of the page. In the drop-down, click Account Security.

On the Account Access Control page, under Multi-Factor Authentication, click Setup.

You will be prompted to scan a QR code using your preferred authentication app.

Once the account is added to your authentication app of choice, enter the 6-digit verification code displayed in the app and click Submit. Your multi-factor authentication should now be active.

How to Remove Multi-Factor Authentication

If you need to change your multi-factor device, or you just need to disable MFA for the account, there are two ways you can remove it.

If you are currently logged into the account, go to your Account Security page. Under Multi-Factor Authentication, click Remove.

If you are unable to login to the account, you can reset MFA on the login page. You will be required to complete verification to prove you are authorized to remove the authentication device.

From the main website home page, click Login on the top right.

On the login page, enter your current account credentials. When prompted to enter your MFA code, click Reset MFA.

Click Send OTP Email to begin the verification process. Check your account email inbox for the one-time password sent by support@certpanel.com. Finally, enter the 6-digit code and click Reset MFA & Login.

Your multi-factor authentication device will be removed, and you will be logged in. You can add a new device on the Account Security page.